Augsburg (June 26, 2020). The fear of the ghost of digitalisation is gone. Within four months the “digital maturity” of people has grown explosively, thanks to home office and home schooling. Families such as employees and company leaders have adapted, change their behaviour. Now it’s a matter of living digitalization, integrating it, setting up the […]
(June 19, 2020). Corona turned the feedback on HITT 2019 into an urgent wish: The think tank participants asked for even more pragmatic insights from insiders for next Tuesday, 23 June. And this is exactly what HospitalityInside is implementing for the third HITT – in virtual format for the first time. The sponsors have an […]
(June 12, 2020). The challenges posed by Corona are massive. Accor COO Europe, Duncan O’Rourke, and Jamie Cole, Senior Vice President Global Channels at IHG, agree on this. One has the cross-operational glasses on, the other has the “touchpoints” with customers in mind. Duncan and Jamie initiate the discussion on “Acceleration on the digital frontier” […]
(June 5, 2020) The hotel industry is trying to learn from the retail trade how to anticipate wishes and personalise offers. Conversely, the retail industry “hotelizes” its shopping malls and shops. Corona is now driving both sectors towards a balance between stationary and virtual sales. The “booster” for additional sales is “delivery”, for both: shop and […]
(May 29, 2020). The hotel management of the future must bid farewell to its silo-like structures: a new management muscle must grow up that allows for quick reactions and innovative adjustments to structures and products. Tim Davis has been the moderator and facilitator of the HospitalityInside Think Tank (HITT) since 2018. For the first time, […]
May 22, 2020 Artificial intelligence must be useful. Corona helps here as well: The virus has already broken the hype in this field and exposes useless things. Unfortunately, however, AI tends to be the big opportunity for large companies rather than small ones, says Tom Seddon regretfully. The former hotel executive is one of the […]
(December 15, 2017) Save the date for HospitalityInside’s new Think Tank! HospitalityInside is launching HITT – HospitalityInside Think Tank – the first of its kind and a prelude to a series of think tanks revolving around the issue of digitization and artificial intelligence. Non-hoteliers provide input and impulses, while we integrate our sponsors and their […]