Programme HITT Day 2 – on water

Monday, June 23

THE THINK TANK

Boost your service delivery. Bring your Hotels to Life in a Digital World.

08:30-08:45

Boarding.

The ship leaves and arrives again at the jetty directly in front of the Hotel am Havelufer, Zeppelinstraße 136, 14471 Potsdam


09:00

 


CAST OFF! The journey begins.

Opening Address by Tim Davis, Moderator.


09:15


REBOOT YOUR COMPANY

What the changing nature and speed of competition means to hotel companies.
Impulse by Tim Davis, Partner, Pace Dimensions.


09:30
TALK AI


How will Artificial Intelligence transform your business?

There is a lot of hype, but what are the practical applications getting adopted now that deliver measurable performance improvements?
Impulse by Tom Seddon, CEO-in-residence, foundry.ai


10:30


Motivating Coffee.


11:00
TALK THE WORLD


Frontiers of Digital Maturity today.

What do multi-brand hotel groups see as the biggest opportunities given rising digital maturity? How will the customer experience really change? What are the success factors and what challenges need to be overcome?
Group Discussion stimulated by two global chains:
Duncan O’Rourke, COO Central Europe, Accor
Caroline van Beesten, VP Global Implementation & Field Services Technology, Hilton


11:45
TALK EUROPE


Evolving hotel concepts in a digital world.

How are the hotel concepts evolving in an ever more customer centric world? How will smaller brands differentiate from multi brand groups?
Group Discussion stimulated by two young innovative groups:
Michael Struck, CEO, Ruby Hotels
Jens Gmiat, COO, Zoku


12:30


Lunch – on an Island.


14:00
TALK SERVICE DELIVERY IN RETAIL


How will the online and offline shopping experience evolve?

Impulse by Volker Kraft, Managing Director, ECE Group


14:45
TALK DIGITAL PROPERTIES


Given mixed use districts have an ever-growing presence, how will digital technology be used to leverage these multi developments.


16:00


Coffee Break.

Take a breath at the upper deck.


16:30
Think Tank – Key insights and implications


17:00
How to proceed?


Needs and ideas to help participants take next steps.


18:00-18:30
Disembark


at Hotel am Hafeluver


19:30


LET’S ENJOY HITT 2020

Dinner at Trattoria Toscana next to Hotel am Havelufer