Programme HITT Day 2 – on water

Monday, June 23

THE THINK TANK

Boost your service delivery. Bring your Hotels to Life in a Digital World.

08:30-08:45

Boarding.

The ship leaves and arrives again at the jetty directly in front of the Hotel am Havelufer, Zeppelinstraße 136, 14471 Potsdam


09:00

 


Cast off! The journey begins.


09:15-09:30


Boarding.

Defining goals and outcomes.

The changing nature and speed of competition.

Why hotel companies need to reboot.


09:30
TALK AI


How will Artificial Intelligence transform your business?

What are the practical applications getting adopted now that deliver measurable performance improvements.


10:30


Motivating Coffee.


11:00
TALK THE WORLD


Frontiers of Digital Maturity today.

What do multi-brand hotel groups see as the biggest opportunities given rising digital maturity? How will the customer experience really change? What are the success factors and what challenges need to be overcome?
Group Discussion stimulated by two global chains.


11:45
TALK EUROPE


Evolving hotel concepts in a digital world.

How are the hotel concepts evolving in an ever more customer centric world? How will smaller brands differentiate from multi brand groups?
Group Discussion stimulated by two young innovative groups.


12:30


Lunch – on an Island.


14:00
TALK SERVICE DELIVERY IN RETAIL


How will the online and offline shopping experience evolve?


15:00
TALK DIGITAL PROPERTIES AND SERVICES IN HOSPITALITY


How to connect and engage with a new neighbourhood and communities.

Given mixed use districts have an ever-growing presence, how will digital technology be used to engage communities and leverage these multi developments.


16:00


Coffee Break.

Take a breath at the upper deck.


16:30
Think Tank – Key insights and implications


17:00
How to proceed?


Needs and ideas to help participants take next steps.


18:00-18:30
Disembark


at Hotel am Hafeluver


19:30


LET’S ENJOY HITT 2020

Dinner at Trattoria Toscana next to Hotel am Havelufer