News
HITT 2020: The certificate of maturity – The 3rd Think Tank on the digital Customer Journey showed: The fear is gone
Augsburg (June 26, 2020). The fear of the ghost of digitalisation is gone. Within four months the “digital maturity” of people has grown explosively, thanks to home office and home…
Strong content, strong partners – Why Sabre, Accor, Langham, Drees & Sommer and Expo Real support the HITT
(June 19, 2020). Corona turned the feedback on HITT 2019 into an urgent wish: The think tank participants asked for even more pragmatic insights from insiders for next Tuesday, 23…
With high speed to more touchpoints: Only 11 days to HITT: Accor and IHG about digital acceleration
(June 12, 2020). The challenges posed by Corona are massive. Accor COO Europe, Duncan O’Rourke, and Jamie Cole, Senior Vice President Global Channels at IHG, agree on this. One has…
Like twins, online and offline – How Retail & Hospitality boost turnover & service
(June 5, 2020) The hotel industry is trying to learn from the retail trade how to anticipate wishes and personalise offers. Conversely, the retail industry “hotelizes” its shopping malls and shops….
Managers need new muscles – Tim Davis speaks at HITT about the new competition and new norms
(May 29, 2020). The hotel management of the future must bid farewell to its silo-like structures: a new management muscle must grow up that allows for quick reactions and innovative…
Collective learning makes faster – AI mastermind Tom Seddon as speaker at the 3rd HITT
May 22, 2020 Artificial intelligence must be useful. Corona helps here as well: The virus has already broken the hype in this field and exposes useless things. Unfortunately, however, AI…
Digital touchpoints preferred – Ruby & Zoku shape the 3rd HITT
Digitalization in a virtual way: HITT 2020 – The entire programme
Cast off for HITT 2020: Boost your Service Delivery!
