These are the speakers of the last HospitalityInside Think Tank, which took place in Berlin in June 2022.
The speakers of HITT 2023 will be announced at a later date…
Speakers 2022 at a Glance
TIM DAVIS MBE, HITT Moderator
“I can’t think of a more appropriate forum of leaders to help uncover
the insights and identify the value for our industry”
Tim Davis established PACE Dimensions in 2010 as a new breed of advisory and research consultancy for the travel, leisure and hospitality sectors. In an age of changing patterns of demand, digital revolution and need for businesses and humanity to become more sustainable, he saw an opportunity to guide businesses through intense change and develop the resilience to overcome future disruption. Today, PACE Dimensions’ investment in research supports clients in addressing the new challenges and opportunities facing the travel and hospitality industry, which have only become compounded by the impact of the COVID crisis creating a more dynamic and less predictable world.
At PACE Dimensions, Davis helps global companies improve their performance and competitive edge by developing winning insight-based strategies and transforming business processes in order to build distinctive and valuable brands.
An expert in strategic change management, business architecture, strategy and brand development, Davis also leads comprehensive research programmes using proprietary studies exclusive to PACE Dimensions. The consultancy also boasts partnerships with several of the travel and hospitality industry’s leading data specialists to further inform advisory work.
Key achievements of the PACE Dimensions business under Davis’ leadership include the development of a corporate growth strategy to create a top five global hotel group; redesigning global distribution and property management systems to boost profitability to record levels; and operating as a lead advisor on multiple successful mergers and acquisitions.
With over 20 years of international management experience, Davis has worked with a number of high-profile brands including spending 12 years as senior executive and member of the management board at Hilton. He was responsible for the creation and delivery of Hilton’s eCommerce capabilities across their major markets, taking online sales to US$3.5bn worldwide in five years. Prior to Hilton, Davis has held senior management roles with Hughes Olivetti Telecom and Galileo.
Davis has a wealth of experience as a keynote speaker and moderator at global industry events such as ITB Berlin, HITT, Hotelschool The Hague Research Symposium, The Hotel Revenue Forum and Eye for Travel.
Glenn Mandziuk is an award-winning and internationally recognised chief executive with 25+ years of leadership experience in advancing sustainable practices in tourism, hospitality and economic development. This experience includes engaging with all levels of industry and government on social, environmental, and business issues to establish strategies and programmes that inspire responsible growth. Glenn’s proven track record of fostering collaborative, action-oriented environments allow organisations he has led to thrive and innovate ensuring they remain relevant, influential and an engaging place to work.
Glenn is the new Chief Executive Officer of the Sustainable Hospitality Alliance headquartered in London, UK whose members consist of 17 world-leading hotel companies with a combined reach of over 35,000 properties and 5.5 million rooms – 30% of the global industry by rooms. Prior to joining the Alliance, his forward-thinking leadership approach resulted in organisations he headed in Canada to be acknowledged as global champions of excellence and innovation in sustainable destination management and responsible industry development practices.
He was recently recognised by the International Hospitality Institute as a Top 30 Champion of Environmental Sustainability in Hospitality and Tourism and has been a part of numerous honours from several organizations including the United Nations World Tourism Organisation, World Travel and Tourism Council, World Travel Awards, and Responsible Tourism Institute’s Biosphere Gold Certification (a first in the Americas).
Glenn is currently a director on the Board of the Global Sustainable Tourism Council and the Responsible Tourism Institute and has delivered keynote presentations advocating for sustainable destination management practices in nearly 20 countries covering 6 continents. He has 10 years experience directly in the hospitality industry in family owned and operated hotels and resorts and holds a Master of Environmental Design degree majoring in sustainable tourism planning and is a Registered Professional Planner with the Canadian Institute of Planners.
Sascha Kullig is a member of the Management Board of the Association of German Pfandbrief Banks (vdp) since July 2020 and now is responsible for the Real Estate Valuation and Real Estate Market and Domestic Real Estate Finance divisions, too.
He has been Head of the Pfandbrief, Capital Market Division of the Association of German Pfandbrief Banks since December 2003. He also coordinates the vdp’s activities in the field of Sustainable Finance.
Following his studies of economics at the University of Göttingen, he first worked as a financial market analyst at Bridge/Fokus Deutschland before joining the Börsen-Zeitung in October 2001, where he covered capital markets.
Ross joined JLL in 2014 but has around 20 years’ experience in the hotel and hospitality sector specialising in advisory and valuation assignments across the EMEA region. He also has extensive experience in Landlord and Tenant advice, having represented a number of Landed Estates in London as an Expert Witness in matters relating to rent reviews and lease renewals.
Ross is a Managing Director in JLL Global Valuation Advisory based in London and Head of EMEA Hotel Valuation Advisory. He is responsible for managing a team of professionals with a focus on overseeing valuation and advisory work of hotel, hospitality and leisure real estate advice in the EMEA region.
He has an experience of a broad range of asset types ranging from single hotel assets to large cross border portfolios, as well as some of the more unique boutique and trophy assets in Europe. His clients have included all of the major Banks lending into the hotel sector, private equity groups, high net worth investors, publicly listed hotel companies, and private hotel companies
Assignments of note include the valuation of various portfolios positioned across the UK, Benelux and Central Eastern Europe as well as large-scale global luxury hotel portfolios in key European cities. He has also successfully negotiated the lease renewals and re-gearing of leases on behalf of either the Landlord or Tenant of a number of high-profile central London hotels.
Ross has been a member of the Royal Institution of Chartered Surveyors since 2007 and is a RICS Registered Valuer. He graduated from City University Cass Business School with a Masters in Property Valuation and Law and has a degree in International Business Studies from Leeds Metropolitan University.
Dr Crispian Tarrant
Dr Crispian Tarrant is a highly experienced customer insight professional with a well-established reputation for pinpointing the business implications of research findings. An advocate of evidence-based decision-making, he provides advice that is sought at CEO and Board level by many leading organisations, especially those operating in travel, hotels and hospitality.
Cris founded BDRC, a specialist market research consultancy, in 1991 and the firm has grown to become a highly respected insights provider with a deep level of specialisation in several service industry verticals.
Since 2018 the business has been part of the Paris-based BVA Group, a worldwide top 20 research group, which has over 700 staff across more than a dozen global offices.
The BVA-BDRC hotels and hospitality practice produces the Hotel Guest Survey, regarded as the industry bible for the monitoring of hotel brand perceptions in multiple global markets, the Venue Verdict suite of operational performance tools for the MICE sector, and Brand Margin® the unique methodology for determining the perceived added value that a hotel brand delivers.
Consumer demand – or expectation – is one of the key drivers of the ESG agenda. Cris and his team are actively engaged in understanding the nature of this demand in the travel sector, how the market segments and how consumer behaviours can be ‘nudged’ to achieve better ESG outcomes.
Cris qualified as a social scientist, with a BSc from Durham University and a PhD from Manchester University. He is a Fellow of the UK Market Research Society and twice a winner of MRS national awards for research effectiveness. He is also a Fellow of the UK Tourism Society and the UK Institute of Directors.
An accomplished speaker and panel chairman, Cris has spoken at international conferences in Europe, USA, Asia, Middle East and Africa and he has lectured on service performance measurement at the Warwick University MBA course and been an invited speaker at the School of Hotel Management at Oxford Brookes University.
Philip currently leads the Sourcing and Sustainability functions for Wyndham Hotels & Resorts EMEA and has been with the company since September 2018.
He has been responsible for the relaunch and roll out of the Wyndham Hotels & Resorts regional sustainability strategy, including oversight of the implementation and growth of the Wyndham Green Programme. Under his stewardship, the programme has seen a threefold increase in hotel participation in the region during the last 12 months. The Wyndham Green Program is designed to help guide hotels in reducing operating costs through efficiency, drive revenue from environmentally conscious travellers, remain competitive in the market, and increase brand loyalty.
Philip works to fully integrate the Wyndham Green Program throughout all parts of the business by engaging and educating executives and brand leaders, team members, design and construction partners, franchisees, and suppliers. The Wyndham Green Programme’s combination of industry best practices and stakeholder engagement aims to deliver triple bottom line results of people, planet, and profits.
Since joining Wyndham Hotels & Resorts, Philip has focussed on developing a network of supplier partners who can provide every product and service properties might need to run their businesses professionally, profitably and sustainably. With responsibility for sourcing all categories, a key objective has been reducing the complexity and carbon intensity of supply chains of physical goods by providing networks of suppliers in key market countries such as Germany, India, Turkey and UAE.
Additional focus on providing properties with the latest technology solutions, whether that be from guest experience to property management, has also been a key objective to improve operational and building efficiency, drive customer satisfaction as well as help improve sustainable practices at property level.
Before joining Wyndham Hotels & Resorts, Philip started his career at Procurement & Supply Chain consultancy State of Flux, where he worked on several key client accounts across the Banking, Logistics and Manufacturing sectors. This was followed by five years working in the Aviation industry holding both Operational & Commercial management roles at International Airlines Group and Gatwick Airport Limited.
Philip holds a BMus(Hons) in Music from The University of Edinburgh and a MSc in Air Transport Management from Cranfield University. Currently, he sits on the Planet Committee of The Sustainable Hospitality Alliance and is also a member of the HOTEC Advisory Committee. Known for his focus on providing realistic and practical advice, Philip is frequently in demand as a panellist and key note speaker, with recent engagements including Evora A World For Travel, Arabian Travel Market, Procurement & Supply Chain Live and The Hospitality Network Dubai.
An ecologist by profession, and passionate conservationist and educator, Anthony has developed tourism destinations and commercially successful luxury resorts and lodges across Southern Africa, Australia, UAE, Qatar and Saudi Arabia.
He has been recognised for his conservation-based and sustainable approach, receiving National Geographics’ World Legacy Award, the Aga Khan Award, and was recognised by the World Travel & Tourism Council for contributions to Conservation and Sustainable Development Goals. He has worked with the UNWTO, IUCN, UNESCO and The World Bank in developing tourism destinations.
An advocate of Sustainability and ESG principles, he has led the formation of two major Wildlife Reserves in the ME, each successfully balancing tourism development and Protected Area management.
Recently joining Buro Happold Engineering in Riyadh, he is focussing on Sustainable and ESG-based destination development strategy, currently working with the Saudi Ministry of Tourism as Program Director.
As founder of sustainable development consultancy Destination-360, he conducts pro-bono advisory services to destinations on tourism development, conservation and biodiversity protection.
Thomas is a Director and Head of Sustainability & Climate Europe with the global Consultancy Buro Happold and based in Berlin. He is a passionate consultant and advisor to public and private clients with a deep understanding of the importance of multidisciplinary collaboration in driving best practice solutions and also advises city municipalities, as well as real estate developers on Environmental, Social and Governance (ESG), Taxonomy and Portfolio Strategies.
With his multidisciplinary team he also reviews stranding assets and provides decarbonization strategies on building and campus level for office and hotel portfolios in Germany and beyond. He recently served as an independent consultant to the European Commission on Sustainable Development along the Belt and Road Initiative.
With the World Green Building Council (WGBC) is one of the #BuildingLife Ambassadors in Europe. He is also a co-initiator of the German Sustainable Building Council (DGNB) and member of its Board of Directors. He has also consulted some of the highest rated DGNB building and district projects in Germany and is a passionate advocate for quality assurance through certification. He is a DGNB Senior Auditor and Trainer, BREEAM DE Auditor, LEED GA, WELL PT Agent, WiredScore AP and ECARF Consultant. He has also co-developed the ECARF-Certification Scheme for Allergy friendly buildings and districts closely connected to Charité Research.
Thomas is a chartered Architect and Urban Planner and is an appointed member of German Association of Architects (BDA) he is actively involved in making cities better places for people. He is also a member of the ULI Product Council Future Cities – Smart City in Germany.
Thomas studied Architecture in Germany, Urban Planning at Tongji University in Shanghai and the MIT as well as Urban Design at Harvard University. He frequently speaks at conferences and universities on Sustainability, Climate Response and Resilience. He has previously held teaching positions at the Stuttgart Technology University of Applied Sciences and at the TU Berlin Campus in El Gouna, Egypt. Currently, Thomas is lecturing on life cycle planning at Coburg University.
Architect Patrick Lüth has been managing the Snøhetta Studio in Innsbruck since 2011. In 2005, after studying architecture in Innsbruck, he started as an intern in the Oslo office. There he participated in numerous international architectural competitions and some of Snøhetta’s most popular design submissions.
He is responsible, among other things, for the Swarovski projects “Crystal Worlds Evolution” and Manufaktur, an innovative building for production and creative collaboration, for the design study for a new museum quarter in Bolzano, the master plan for a new city quarter in Budapest, the conversion of the site of an old tobacco factory in Verona, the winning design for the university campus and building in Klagenfurt and for hotel and tourism projects.
Snøhetta kick-started its career in 1989 with the competition-winning entry for the new library of Alexandria, Egypt. This was later followed by the commission for the Norwegian National Opera in Oslo, and the National September 11 Memorial Museum Pavilion at the World Trade Center in New York City, among many others. Since its inception, the practice has maintained its original trans-disciplinary approach, integrating architectural, urban, landscape, interior, graphic design and product design in its projects.
In her current position, Katrin leads the DEI & Talent function for Hyatt in the Europe, Africa, Middle East & South West Asia Region. In detail encompassing Diversity, Equity and Inclusion, Leadership Development, Talent Management, Workforce and Succession Planning as well as Talent Acquisition and Employment Branding. She gives strategic talent management direction and support to the HR organization of more than 120 hotels in over 30 countries in the Region. The unity of DEI & Talent represents Hyatt’s focus and commitment in the Region to ensure that diversity and inclusion is an integral part the talent focus and development processes.
Before her current role, Katrin worked as an independent consultant and Leadership Coach. In prior roles she was CHRO at AMAN and Regional Vice President Human Resoures Europe for Hyatt. She held senior HR Leadership positions on multi- property, regional and corporate level for many years and all in all working in HR for nearly 30 years.
Katrin enjoys being a coach and mentor to emerging leaders and has been an advocate for D&I personally as well. She has a personal blog called ‘konnexionen’ where she publishes interviews with successful female leaders. Leaders that share their career story, as a source of inspiration and encouragement for others, supporting her personal dedication for gender diversity in leadership. Her interview series is called ‘she interviews’.
Carmen Castillo Lopez
Originally from Estepona and Marbella in Spain, surrounded by international community and used to spend her summers in England and Ireland, in 2009 Carmen graduated from the University of Malaga (UMA) with a bachelor’s degree in Fine Arts. She completed her studies with one-year Expert course in Marketing, protocol and events and one Postgraduate in HR management in International and Digital environments in 2018.
In 2010, Carmen decided to start her own company DIEVENTO and run it over 2 years. That was her first contact with HR and recruitment process in a fast-paced environments. Since 2012 she is in Germany and has already worked for two companies as HR manager in the finance field.
Coming back to her roots, Carmen decided to join numa (former COSI) in the hospitality field, as a Head of People and Culture in 2019. Since June 2022, she is embracing her new challenge as Head of People at Upday (Axel Springer Group).
After graduating from a Swiss Hotel Management School, Garry started in his career in F&B management in the international 5 star hotel industry.
After being headhunted by one of the largest global recruitment firms where he has staffed engineers, Garry founded LHC International in 2013. With numerous side projects, startups and an Executive MBA on the side, LHC International currently operates in 4 offices (Berlin, Munich, Bangkok and Singapore) with a team of ca. 40 consultants.
LHCs core business focuses on Hospitality, Real estate, Finance, IT, Office & Management and Sales & Marketing with a strong emphasis on fast scaling firms.